The country is experiencing an explosion of flu and Covid-19 cases. Telemedicine has been gaining prominence in the news as pressure and waiting lines increase in public health hospitals. In this conception, the capital of São Paulo was the first city in the country to enact a law that permanently defines the practice of telemedicine.
It is worth highlighting the role of technological innovations, such as telemedicine in the public sphere. In addition to expanding the offer of care, it improves access conditions and improves the quality of SUS services for the population of the city of São Paulo. In the capital of São Paulo, users of the public health system have access to the e-saúdeSP application, a platform for integrating clinical data and telemedicine that brings together the entire history of the SUS patient in the city. Since its implementation in June 2020 to date, it has surpassed the mark of 7.8 million hits, 1.7 million users, in addition to more than 1.5 million downloads.
The use of technological resources such as e-saúdeSP, increased the reach and effectiveness of municipal management actions in the face of Covid-19, with resources such as teleinterconsultation, which allows the medical evaluation of a patient by video call, and teletriage @ Covid, triggered by the application for evaluation of symptoms by health teams in a call center and, if necessary, referral for Covid-19 testing.
Other relevant factors of telemedicine are the possibility of serving and reaching remote areas and connecting them with primary care, in addition to providing a connection between the user and secondary care. Additionally, the convenience and better referencing of care are also highlighted, in addition to the reduction of queues and overcrowding in health units. In addition to patients, the advent of telemedicine provides numerous benefits to healthcare professionals. For physicians, even, teleinterconsultation is one of the main highlights, providing, in a totally safe way, the exchange of information and opinions to help in the diagnosis and treatment of each service.
With this, Duodoctor, a healthtech that was strategically born from the partnership of a group of experts in the field of health technology, spared no efforts and worked hard to ensure the development of innovative solutions for the sector.
Initially, Duodoctor is committed to providing a solution aimed at providing telemedicine service, but the company’s portfolio goes further. Based on the concept of Telehealth, the company aims to expand the improvement of the health services network, strengthening all levels of care. “Our focus is to guarantee total user satisfaction, generating greater quality in the optimization of processes and available resources”, highlights Duodoctor’s commercial director, Marcelo Callegari.
The use of telemedicine in the face of the Covid-19 pandemic is essential and brings important health experiences to those who need it most. The practice effectively contributes to accelerating the migration of care to a digital environment, bringing more innovation and intelligence to SUS care.